Since raising 7 million euros in November 2022, Kiliba has been in a hypergrowth phase. However, this rapid growth has brought to light organizational challenges, including a lack of structure in business reporting. This lack of clarity has led to the risk of significant business losses, requiring a redesign of processes in the Sales and Finance departments. Kiliba therefore expressed an urgent need to optimize its sales reporting and operational processes to support this growth.

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• Restructure sales reporting to ensure a clear and actionable view of performance.
• Automate critical processes, including delinquency tracking and customer interactions.
• Improve onboarding and payment processes for a better user experience and increased efficiency.

In this context, Corentin, Sales Ops in Residence, intervened during a 2-month mission 2 days a week. Its action was based on three main levers:

Restructuring commercial reporting :

• Implementation of clear and actionable reporting on Salesforce.
• Automating repetitive tasks to increase productivity.

Optimization of the follow-up of unpaid invoices :

• Stripe integration to simplify payments.
• Implementation of automatic reminders and structured account closings.

Redesign of onboarding and payment processes :

• Improvement of the dedicated application to streamline the user experience.
• Standardization of steps to reduce errors and delays.

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